Returns

I need to return an item

Please read the information below and send both the invoice and parcel to:

Studio 269
33 Great George Street
Leeds
LS1 3AJ
United Kingdom

Returns & Exchanges Policy

ReemClothing.com offers a hassle free returns policy. If you are not satisfied with the item(s) that you have purchased you may return them to reemclothing.com within 14 days of receipt. We will issue a full refund or exchange the item(s), provided that the item(s) are returned in their original condition*. Delivery charges are non-refundable unless you have received a faulty or wrong item from us**. Please note that items marked with a (+) in the item description are non-returnable.

Please make sure you include your receipt with the item(s) you are sending back. To obtain a receipt you can simply log in to your account, click on view order history and print one out there. Please note that there will be delays on refunds where no information is included in the parcel. You will be required to arrange and pay for the return of the item(s) to reemclothing.com. This includes any customs or import duties levied on the returned item(s) (only applies to non European Union countries).

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a signed for delivery service that insures you for the value of the goods. Popular services are Royal Mails Recorded Delivery and Special Delivery Services (ask your post office about these).

Please note that the cost of returning the item(s) to us is your responsibility.

Exchange Information

We can only exchange the same item for a different size.

The quickest way to make an exchange is to re-order the size required and send the item(s) you don’t want back to us for a refund.

If you wish to change the item(s) for a completely different item or colour then you will have to place a new order for this and return the other item(s) back for a refund.

Please allow 3-5 working days from receipt of a return for us to process your exchange. If for any reason we are out of stock of the item we will e-mail you about this. 

* When trying on items of clothing, please ensure that you are not wearing aftershave/perfume or a deodorant which may leave a scent or marks on the item(s). We will be unable to accept the return of any item(s) where there is evidence that these instructions have not been followed, or where the item(s) have been soiled in any way. The item(s) must be returned in its original condition and packaging.

** We will only refund the cost of delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.

How do I cancel my order under the Distance Selling Regulations?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund, however, you will need to return the entire order at your cost if you have already received it.

In all cases, the goods must be in their original condition and will be inspected on their return.

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order with reemclothing.com, you must let us know in writing, within 7 working days from the day after you receive the goods, quoting the order number.

This returns policy does not affect your statutory rights.