Delivery Information


Which courier companies do you use?

DPD

DPD is one of the UK's leading time critical service carriers with a vast UK and European network.

DPD provide a one hour delivery window (UK only) so you don’t have to wait in all day for your parcel. Providing you supply us with a valid mobile telephone number DPD will text you that morning and tell you the hour which your parcel is going to be delivered. If not convenient, you can text back and change the delivery date to suit you.

We send all parcels via DPD to Mainland UK addresses (excluding the Scottish Highlands) as well as choice European Countries which are listed further down.

Royal Mail

Royal Mail is the national postal service of the United Kingdom.

For Non-Mainland UK addresses we use Royal Mails Special Delivery Signed for Service which guarantees next day delivery Monday - Friday between 8:00am - 1:00pm.

All of our parcels for Northern Ireland, Isle of Man, Isle of Wight, Shetland Islands and Scottish Highlands are sent via Royal Mail Special Delivery.

For Europe and the Rest of the World we use International Signed For which is the quickest method to send a parcel via the Royal Mail outside the UK.

How much is Delivery?

UK

- £4 Flat Rate
- All parcels sent via Next Working Day Delivery 
- Parcels sent via DPD or Royal Mail Special Delivery depending on location (See Above).
- Fully Insured
- Signature required unless stated to be left safe at checkout* (DPD Only).

To qualify for next working day delivery your order must be received by 3:30pm on a working day (Saturdays, Sundays & Bank Holidays are not working days). E.g. Orders placed on Friday before 3:30pm will be delivered on Monday.

* We cannot be held responsible for loss when items are requested to be left safe.

Europe

Zone 1 Countries: £10 Flat Rate / Courier - DPD / Signature Required / Fully Insured

Austria (3 Days), Belgium (2 Days), Czech Republic (3-4 Days), Denmark (3 Days), Finland (4-5 Days), France (2 Days), Germany (2 Days), Ireland (2 Days), Italy (3-4 Days), Luxembourg (2 Days), Netherlands (2 Days), Portugal (4-5 Days), Slovakia (3-4 Days), Spain (3-4 Days), Sweden (4-5 Days).

Zone 2 Countries: £15 Flat Rate / Courier - DPD / Signature Required / Fully Insured

Estonia (4-5 Days), Hungary (4-5 Days), Poland (4-5 Days), Slovenia (4-5 Days)

Zone 3 Countries: £15 Flat Rate / Courier - Royal Mail or DPD / Signature Required / Fully Insured

Bulgaria (4-8 Days), Greece (4-8 Days), Latvia (4-8 Days), Lithuania (4-8 Days), Romania (4-8 Days)

Zone 4 Countries: £15* / Courier - Royal Mail / Signature Required / Fully Insured

Bosnia (4-8 Days), Croatia (4-8 Days), Cyprus (4-8 Days), Faroe Islands (4-8 Days), Gibralter (4-8 Days), Iceland (4-8 Days), Malta (4-8 Days), Norway (4-8 Days), Switzerland (4-8 Days), Ukraine (4-8 Days).

Rest of the World

Countries: Australia, Canada, Japan, New Zealand, Russia, United States.

- £20* International signed for delivery
- Parcels sent via Royal Mail
- Fully Insured
- 7- 10 Days Delivery

Please Note:

Parcels may be delayed if we feel further fraud prevention security checks need to be carried out.

The following applies to Non European Union Countries - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

* Please note this postage rate is, on occasion, subject to additional charges for excessive weights. You will be informed of any further charges once your order has been processed.

Can I get my parcel delivered to a different address?

Yes, you have the option to add a different delivery address when placing your order with us. Please note, for your protection, there may be a delay in despatching an order to a different address, due to fraud prevention measures. You will be informed if this is the case.

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.

DPD have not delivered my parcel (UK)

If you are not in on the first delivery attempt DPD should leave a card through your door giving you further instructions. If you have not received this, please either email or call customer services on 0113 244 1345 where we will be able to help track your parcel.

Can I change my delivery address (DPD only)?

We encourage you to choose an address at the checkout where someone will be to sign for the goods. In the event that you want your parcel delivered to a different address after the first attempt, please contact us on 0113 244 1345 and we can do this free of charge, providing the parcel does not have to be sent to a different DPD depot e.g. Manchester to Leeds.

Royal Mail have not delivered my parcel

If the delivery is missed, Royal Mail will post a card through your door and give you further instructions on which local sorting office to pick your parcel up from. In nearly every case it is the one closest to your house.

Can I track my parcel?

If you have not received your parcel when expected you can email or call customer services on 0113 244 1345 where we will be able to help track your parcel. Please make sure you put your order number in the subject box and we will send you a tracking number that can be used on the DPD / Royal Mail website.

Can I pick up my order from your warehouse?

Unfortunately it is not possible to pick up orders from our warehouse.